Supply Chain training for sales staff
Sales people traditionally develop customers, promote products and take orders. However, in many instances, they may have a low level of awareness on how their organisation's supply chain impact them.
As an example, your sales person closes an opportunity for several pieces of equipment to a customer using the normal lead-time for the sale, but production are aware of a delay with a sub supplier who is experiencing higher than normal demand, which may impact their timely delivery.
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How will this impact your order, the customer's perceptions of service delivery, and the ongoing relationship?
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How does this sub supplier issue effect the competition?
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Importantly, can your firm utilise this issue to create new opportunities in the market and offer an increased level of customer service?
It can be done, we can show your staff how an in depth understanding of supply chains can impact their sales, both positively and negatively, and how to use this information to your company's advantage.
